Shipping & Return Policy
At GiftsNG.com, we aim to provide a seamless shopping experience by ensuring timely delivery and a hassle-free return process. Please review our Shipping & Return Policy before placing an order.
1. Shipping Policy
1.1 Delivery Locations
We currently deliver across Nigeria. Some remote areas may have extended delivery times.
1.2 Processing Time
Orders are processed within 1-3 business days after payment confirmation.
Processing time may vary during peak seasons, holidays, or promotional events.
1.3 Estimated Delivery Time
Lagos & Major Cities: 2-5 business days
Other Locations: 5-10 business days
Delivery times are estimates and may be affected by unforeseen delays.
1.4 Shipping Fees
Shipping fees depend on your location and will be calculated at checkout.
Free shipping may be available for orders above a certain amount (if applicable).
1.5 Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your package on our courier partner’s website.
1.6 Failed Deliveries & Incorrect Addresses
If a delivery attempt fails due to an incorrect address or unavailable recipient, re-delivery charges may apply.
Ensure your shipping details are accurate before placing an order.
2. Return & Refund Policy
2.1 Eligibility for Returns
You can return an item within 7 days of delivery if:
It is unused and in its original packaging.
It is in resalable condition with all tags and accessories included.
It is not a personalized, perishable, or hygiene-sensitive item (e.g., earrings, opened beauty products).
2.2 Non-Returnable Items
The following items cannot be returned unless faulty:
Personalized or custom-made gifts
Clearance or final sale items
Opened or used hygiene products
Digital gift cards
2.3 Return Process
Contact Us at [Insert Email] within 7 days of receiving your order.
Provide your order number and reason for return.
Our team will review your request and provide a return authorization.
Ship the item back to our return address (return shipping cost may apply).
Once we receive and inspect the item, we will process a refund or replacement.
2.4 Refund Process
Refunds will be processed within 5-10 business days after we receive your return.
Refunds will be issued to the original payment method.
Shipping fees are non-refundable unless the return is due to a mistake on our part.
2.5 Exchanges
If you receive a damaged or incorrect item, we will send a replacement at no extra cost. Contact us within 48 hours of delivery.
3. Contact Us
If you have any questions about our Shipping & Return Policy, feel free to reach out: Email: support@giftsng.com
Thank you for shopping with GiftsNG.com!